At
superengineer.ai, we aim to ensure you are satisfied with your purchase. This Refund Policy explains the conditions under which refunds are available.
1. Eligibility
Refund requests must be made within 30 days of the purchase date.
Refunds are provided only if the service has not been substantially used.
Custom consulting, development work, or services explicitly marked non-refundable are not eligible.
2. Requesting a Refund
To request a refund, email
support@superengineer.ai with your order number, purchase date, and reason for the request. Our team will respond within
3 business days.
3. Processing
Approved refunds are issued through our secure payment gateways to the original payment method used at purchase.
Processing typically takes 5–10 business days, depending on your bank or card provider.
Please note: payment gateway transaction fees (such as processing charges) are non-refundable.
4. Partial Refunds
Partial refunds may be granted if:
A subscription is cancelled mid-term (a prorated amount for unused time will be refunded).
A downgrade to a lower plan is requested within 30 days.
5. Non-Refundable Items
One-time setup or onboarding fees after services are delivered.
Third-party costs such as domain registrations or licenses purchased on your behalf.
Gift subscriptions, promotional credits, or discounted plans.
6. Contact Us
For refund requests or questions, please contact:
