At
superengineer.ai, we aim to ensure you are satisfied with your purchase. This Refund Policy explains the conditions under which refunds are available.
1. Eligibility
- Refund requests must be made within 30 days of the purchase date.
- Refunds are provided only if the service has not been substantially used.
- Custom consulting, development work, or services explicitly marked non-refundable are not eligible.
2. Requesting a Refund
To request a refund, email
support@superengineer.ai with your order number, purchase date, and reason for the request. Our team will respond within
3 business days.
3. Processing
- Approved refunds are issued through our secure payment gateways to the original payment method used at purchase.
- Processing typically takes 5–10 business days, depending on your bank or card provider.
- Please note: payment gateway transaction fees (such as processing charges) are non-refundable.
4. Partial Refunds
Partial refunds may be granted if:
- A subscription is cancelled mid-term (a prorated amount for unused time will be refunded).
- A downgrade to a lower plan is requested within 30 days.
5. Non-Refundable Items
- One-time setup or onboarding fees after services are delivered.
- Third-party costs such as domain registrations or licenses purchased on your behalf.
- Gift subscriptions, promotional credits, or discounted plans.
6. Contact Us
For refund requests or questions, please contact:
